基于用户评论的手机产品特征挖掘研究

User Reviews Based Product Feature Mining of Mobile Phones in E-Commerce

  • 摘要: 鉴于细粒度产品特征挖掘的重要性以及现有产品评论研究中对产品特征语义(上下位特征、同义特征)缺失的问题,根据手机产品说明书构建手机产品特征本体,再采用爬虫程序从电子商务网站获取用户评论信息,并对自然评论语言进行分词、词性标注、去重等预处理,利用Apriori算法提取相应的产品特征,结合HowNet词典,将手机产品特征本体进行语义扩展、完善,便于将来进一步准确地从用户角度对产品进行情感分析.

     

    Abstract: Product review mining aims to quickly extract useful information from massive comments published by users and adopt an intuitive way to help consumers make purchasing decisions. Fine-grained product feature mining is very important, however, the product characteristics semantics (upper and lower characteristics、 synonymous features) analysis is inadequate on existing product reviews researches. Firstly, the ontology of mobile phone features was constructed based on mobile phone descriptions. Then crawling programs was employed to get product comments and followed by conducting words segmentation, part of speech tagging, getting rid of the repeats and other pretreatments. Using the Apriori algorithm, the appropriate product features from user's perspective were extracted. Combining with HowNet dictionary, semantic extension was carried to improve the ontology of product features, which will facilitate further accurate sentiment analysis of the product reviews.

     

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