基于DEA/AHP混合模型的业务流程再造 绩效评价研究

BPR Performance Evaluation Method Based on DEA/AHP Hybrid Model

  • 摘要: 为解决业务流程再造(BPR)绩效评价的复杂性,从系统的角度,将BPR视为一个输入、输出系统,在资源投入支撑体系的基础上建立了BPR绩效的输入-输出评价指标体系;结合数据包络分析法(DEA)方法中的对抗型交叉评价和层次分析法(AHP)各自的特点构造了DEA/AHP混合模型,采用该混合模型对CQCF公司的各个业务流程再造后的绩效进行评价. 研究结果表明:该评价方法是合理的、切实可行的;它为BPR绩效评价提供了一种可行、有效的方法,为BPR提供了持续改进的依据.

     

    Abstract: To deal with the complexity of performance evaluation for BPR, taking a system approach and regarding BPR as an in-out system, a set of indices with multiple inputs and multiple outputs is proposed based on resource investment supporting system of BPR. Combine with the characteristics of the aggressive cross-evaluation in DEA method and the analytic hierarchy process(AHP) method, the DEA/AHP model was built to evaluate the performance of business process. This hybrid model was used to evaluate the performance of various reengineered business process for CJ Machinery Manufacturer Company. The results indicate that the proposed method is reasonable and practicable. It provides a feasible and effective method for performance evaluation of BPR. It also provides a strong basis for further improvement.

     

/

返回文章
返回
Baidu
map